Privacy Policy
Privacy Policy for LEMCHI ("We," "Us," "The Store")
1. Introduction
LEMCHI ("We") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services. By using our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect and process the following types of personal data:
- Contact Information: Name, email address, phone number, and mailing address.
- Payment Information: Credit card details and billing information.
- Order Details: Information about products or services you purchase from us.
- Device Information: Information about your device, including IP address, browser type, and operating system.
- Usage Information: Details of your visits to our website, including traffic data and logs.
- Communication Information: Correspondence between us and any feedback you provide.
- Other Information: Any other information you provide to us.
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfill your orders.
- To provide customer support.
- To improve our products and services.
- To communicate with you about promotions, updates, and order status.
- To comply with legal obligations.
4. Cookies
Our website uses cookies to provide you with the best shopping experience, such as remembering items in your cart and personalizing your browsing. You can disable cookies in your browser settings, but some features may not work properly.
5. Data Security
We implement security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.
6. Data Sharing
We may share your personal data with trusted third parties for the purposes outlined in this Privacy Policy, including payment processors, shipping companies, and marketing service providers. We do not sell your personal data to third parties.
7. Your Rights (GDPR)
You have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Rectification: You can correct inaccuracies in your personal data.
- Erasure: You can request the deletion of your personal data.
- Restriction: You can request the restriction of processing of your personal data.
- Data Portability: You can receive your personal data in a structured, commonly used format.
- Objection: You can object to the processing of your personal data.
- Withdrawal of Consent: You can withdraw consent at any time.
8. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- To fulfill our agreement with you (for example, to handle orders and payments).
- To comply with legal obligations (such as accounting and tax laws).
- To pursue our legitimate interests (such as improving our website and customer service).
- With your consent (for example for newsletters or marketing).
If personal data is transferred to countries outside the EU/EEA, LEMCHI ensures appropriate safeguards are in place — such as the EU Commission’s Standard Contractual Clauses (SCCs) — to guarantee your data is handled securely and lawfully.
8. Data Retention
We will keep your personal information only for as long as necessary to provide our services and comply with legal obligations (e.g., tax and accounting laws).
9. Contact Information
If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us at info@lemchi.com
10. Changes to the Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. The most recent version will be posted on our website.